Internet Account Access
Your Rights and Responsibilities

Electronic Funds Disclosure Statement

The following information describes the various types of electronic funds transfers which are available to you with the Internet Account Access service and your rights and responsibilities concerning these transactions, including your rights under the Electronic Fund Transfers Act. Please read this document carefully. You may print or save this document for future reference or you may request a copy by telephoning us at the number listed in the section titled “Consumer Liability” and/or “Error Resolution Notice”.

Electronic Fund Transfers are deposits to, withdrawals from, transfers between your accounts, or cross-member transfers which are not originated by check, draft or similar paper instrument. If your account(s) involves such transfers, you have certain rights under the law which are described below. Please contact us at the telephone number listed in the section titled “Error Resolution Notice”.

Liability Disclosure

By applying for Account Access, you agree to accept responsibility for protecting the integrity of your Password, Security Question and Answer, and Challenge Questions and Answers. In order to help prevent unauthorized transactions and/or account access, you also agree to ensure the security of the personal computer (PC) you own and/or use to access the Heritage South Online Account Access service. By securing the PC you own and/or use, we specifically mean installing anti-virus software, a firewall and spyware detection software on your PC, and keeping this security software current; or verifying that the above security software has been installed and is current. You also agree that Heritage South may revoke Account Access if unauthorized account access and/or transactions occur as a result of your negligence in safeguarding the Password, Security Question and Answer, and Challenge Questions and Answers, and for ensuring the security of the personal computer you own and/or use to access the Heritage South Online Account Access service, as described above.

Types of Electronic Fund Transfers Available on Internet Account Access:

You may access your account 24 hours a day, 7 days a week using Heritage South Community Credit Union’s Internet Account Access, your member number (account number) and your personal identification number. From a personal computer with internet connection, by typing and clicking on Internet Account Access, you may perform the following transactions:

  • Transfer funds from your share (savings) account, share draft (checking) account, special club account, Gold Share Money Market account or Line of Credit

  • Transfer funds to all of the above listed accounts, any of your loan accounts and your Christmas Club Account

  • Get balances on all of your share (savings) accounts, share draft (checking) accounts, share certificate accounts and loan accounts

  • Get transaction history on all your share (savings) accounts, share draft (checking) accounts, loan accounts and share certificate accounts

  • Verify dividend rates paid on your accounts

  • Verify previous and current year dividends earned on your accounts

  • Verify loan type, next payment due date, payment due amount, interest rate, previous and current year interest paid and loan payoff amounts on your loans

  • Make bill payments from your share draft (checking) account to participating companies

  • Download account history files to be used as import files to Quicken™ or MS Money


  • Bill Payment Monthly Fee - $2.95 per month

  • There are no other charges accessed by the credit union for using Internet Account Access.

  • If the limited number of transfers per month (3) from Gold Share Money Market Account is exceeded, the fees and charges in truth-in-savings account disclosure for that type of account apply.

Your Ability To Stop Payments

Unless otherwise provided in this agreement, you may not stop payment of Electronic Fund Transfers. Therefore you should not employ electronic access for purchases or services unless you are satisfied that you will not need to stop payment.

The initiation by you of certain Electronic Fund Transfers from your account will, except as otherwise provided in this agreement, effectively eliminate your ability to stop payment of the transfer.


  • Each time you make a transfer from one account type to another, you must confirm the transaction by clicking on the confirm transaction button. A reference number, date and time is provided upon confirmation. Please document and use that information if you have questions about your transaction.

  • You will receive a monthly statement from us for your share draft (checking) account. You will receive a monthly account statement from us for your share (savings) accounts, unless there are not transfers in a particular month. In any case, you will get a statement at least quarterly.

Business Days

Our business days are Monday through Friday until 4:45 CST. Holidays are not included. If the end of the calendar month falls on a Saturday or Sunday or holiday, we normally “close our books” on the preceding business day after the close of business. Transfers made using Internet Account Access after the books are closed or on a weekend or holiday will be treated for dividend calculation purposes as if they occurred on the first day following the weekend, holiday, or on the first day of the following month. However, these transactions will show on your statement as of the actual day the transfer was made. Loan payments made by using the Internet Account Access service after the books are closed will be treated for interest calculation and transaction reporting purposes as if they occurred on the actual calendar day you received the advance or made the loan payment, but they will appear on the statement applicable to the next month. If having a record of the date on which you make a loan payment is important to you for income tax reporting purposes, you may want to make the payment on or before the close of the last business day of December to make sure it will appear on your Year-End statement.

Financial Institution's Liability

Liability for failure to make transfers. If an internet account access transfer is not completed to or from your account and you can supply valid documentation including the date, time and reference number of the transaction, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.

  2. If you do not have available credit on your line of credit loan to make the transfer.

  3. If the computer you are using is not working properly and you knew about the malfunction when you started the transfer

  4. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken.

  5. There may be other exceptions stated in our agreement with you.

Confidentiality & Disclosure Of Account Information To Third Parties

In order to protect your privacy we will disclose information about your accounts to third parties or the transfers you make only in the following instances:

  1. Where it is necessary to complete the transfer

  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or to a merchant that you have authorized a transfer to.

  3. In order to comply with government agency or court order

  4. If you give us written permission

If an unauthorized disclosure has been made, we must inform you of the particulars of the disclosure within 3 days after we have discovered that an unauthorized disclosure has occurred.

Unauthorized Transfers

Consumer Liability – You will be liable for unauthorized use of your Internet Account Access PIN to the extent allowed by applicable federal and state laws. Tell us at once if you believe your account number and PIN has been stolen or used. Telephoning is the best, quickest way to inform us of a violation of your PIN and account number. If you tell us within 48 hours, you can lose no more than $50.00 if someone used your Internet Account Access PIN without your authorization. If you do not tell us within 48 hours after you learn of the loss or theft of your PIN, and we can prove we could have prevented someone from using your Internet Account Access PIN, without your authorization, you could lose as much as $500.00. If you believe that someone has transferred money or may transfer money from your account without your permission, call us at 931-684-3596 or toll-free at 1-800-852-5136 or write to us at Heritage South Community Credit Union, P.O. Box 1219, Shelbyville, TN 37162.

If your statement shows transfers that you did not make or authorize, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get the money back that was transferred without your authorization, if we can prove that we could have stopped someone from taking the money if you had told us in time.

Error Resolution Notice

In Case of Errors or Questions About Your Internet Account Access Electronic Transfers, Call us at 931-684-3596 or toll-free at 1-800-852-5136 or write to us at Heritage South Community Credit Union, P.O. Box 1219, Shelbyville, TN 37162 as soon as you can. If you think there is an error on your account or have questions or need more information about a transfer listed on your statement, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error occurred.

  1. Tell us your name and account number

  2. Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a bill payment transaction) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a bill payment transaction) for the amount you think is in error, so that you will have the use of that money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.