Debit Card Fraud Alert Update

Important Update: June 17, 2016

A tremendous amount of debit card fraud is currently hitting financial institutions across the country. With this new wave of fraud, it is more important than ever that you contact the credit union if you plan on traveling outside of Tennessee. Heritage South takes fraud very seriously and does everything possible to protect our members’ accounts. One of the ways we protect accounts is by blocking the states or areas where we see fraudulent transactions originating. You probably heard the announcement about Florida, Mississippi, and Alabama being added to our list of states that are blocked. Eight states that were previously on the block list for certain types of transactions now have all types of debit card transactions blocked. Again, if you are traveling outside Tennessee, please give us a call at 931-680-1400 to ensure that access to your debit card and funds will not be interrupted. For a complete list of blocked states and more information, please refer to the list below

As we said, this new wave of fraud is hitting financial institutions across the nation, not just Heritage South. The fraud detection team with Visa is working hard to stop fraudulent transactions, and it is possible your debit card could be blocked for a valid transaction. If you get a fraud alert phone call or if your card stops working, please call 1-800-417-4592 to speak with the Visa fraud detection team.



Debit card fraud is one of the fastest growing crimes in the world. Your credit union makes every attempt to protect members’ funds from this type of fraud. When the crime occurs multiple times in any area, we block certain transactions until further notice. Often, the blocked transactions will mean that you can only use your debit card in these affected areas by providing your PIN number, signature transactions may not be accepted. This can cause problems when you are traveling, using your debit card to order online, and visiting gas stations that have card readers at the pump. Purchases over $50 at Walmart or over $199 at Dollar General, Sam's, Walgreens, Rite Aid are also blocked and require a PIN number. Additionally, purchases from Walmart.com will be affected by Arkansas being blocked. If you plan on placing an order on Walmart.com, please give us a call so we may assist you.

If you plan to travel always notify the credit union about the dates of your trip so your access to funds is not interrupted

States/Areas that are blocked

Currently, the following states or areas have debit card activity blocks (no signatures accepted), PIN access only:


Arkansas

Nevada
New Jersey
North Carolina
Washington
Wisconsin
Area within Tennessee: Hixson, TN (north of Chattanooga)

Currently, the following states or areas have ALL debit card activity blocked, including signature and PIN transactions:

Alabama
Arizona
California
Florida
Georgia
Illinois
Kentucky
Mississippi
New York
Ohio

Currently, the following countries have debit card activity blocks (no signatures accepted), including internet purchases:

Brazil
Canada
China
Great Britain/United Kingdom
Iceland
Mexico


NOTICE: DO NOT USE YOUR DEBIT CARD WHEN MAKING PURCHASES VIA THE INTERNET. FRAUD CAN OCCUR THAT COULD WIPE OUT THE BALANCE OF YOUR FUNDS IMMEDIATELY. PLEASE MAKE ONLINE PURCHASES WITH A CREDIT CARD. If you do not have a credit card and make online purchases, please talk to any of our lenders at Heritage South.

THIS INTERNET NOTICE WILL BE UPDATED AS NECESSARY – 6/29/2016