COVID-19 Update

April 02, 2020

Need help while our lobbies are closed? View our "Where Do I Go Guide".

Update Thursday, April 2

Dear Members,

As we have now almost completed two weeks of serving you remotely, I would like to once again offer my sincere appreciation not only to the membership but also to our staff. Like many other businesses, we have taken measures to attempt to protect our staff and to maintain continuity of operations. Our employees are working extra hard to be sure your phone calls are answered, you are served at our drive-thru lanes and that you have access to our online and digital services. The membership has been extremely patient and grateful. This is why I am proud and thankful to be a part of Heritage South Community Credit Union.

The management and board of directors feel that the correct thing to do for our members and our staff is to continue to operate remotely until further notice. As soon as our national, state and community leaders give us guidance that it is safe to open for business, you will all be the first to know.

We have heard from so many of you who are now experiencing time off from work due to cutbacks, layoffs, closings, etc. Many of you have done exactly what we have asked you to do. Call us! Tell us about your individual situations because there is no one-size-fits-all solution. Everyone’s situation is different and we want to work with you to protect your assets and your credit rating.

Please refer to the COVID-19 Update page on our website to find the “Where Do I Go Guide”. This guide will give you all of the phone numbers and other resources we have available to serve you remotely or to speak with an HSCCU representative.

We have operated for years under the premise that there are times in all of our lives when bad things happen to good people, thus the birth of our mission; “We Help When Others Won’t.” I cannot think of a time in all of my career that this is truer than right now. Whether you are experiencing loss of income, illness or just fear and anxiety about the future, rest assured we are all in this together. If we work together we can and will come out on the other side, a stronger credit union, a stronger community, and better human beings.

Sincerely,

Laura Parham
CEO
Heritage South Community Credit Union
931-680-1400

Update Wednesday, March 25

Dear Members,

We are now into our 6th day of serving you through remote sources. I would like to thank you, the membership, for your cooperation, understanding and the positive feedback you are giving as we navigate operating in the current environment.

As it was from the beginning, our goals are as follows: 

  • Continue to provide access to your money and the financial services and products we provide.
  • Protect the health and safety of our members and staff as much as is humanly possible while doing so.
  • Give financial guidance and support to those of you who are experiencing financial difficulty in order to relieve stress and protect your credit rating.
  • Protect the assets and safety and soundness of YOUR credit union.

The dates we originally communicated for remote services (lobbies closed) were March 20th through March 27th. As you all know our elected officials have strongly urged citizens and businesses to continue to follow “social distancing” guidelines and to limit face to face contact as much as possible. Therefore, we will continue to operate using remote services only through April 4th, 2020.

Available to our members is a “Where Do I Go Guide”. This guide lists all of the different resources you can use to conduct business remotely, as well as direct phone numbers for our team that is dedicated to working “COVID-19 Related Hardships”. To find the guide and other COVID-19 updates, please click here (pdf).

Although these past few days and weeks have been challenging, I have never been prouder to be a part of the credit union industry and more particularly of this credit union. As members, you are an owner of a not-for-profit financial cooperative. By definition cooperative as an adjective means “involving mutual assistance in working toward a common goal.” I cannot think of a better way to describe what our staff and members are doing for each other under the current environment.

I would also urge all of you if you are able, to support your local small business owners during this time. They are the lifeblood of the economy in our communities and it is imperative that we do everything we can to help them as well.

Sincerely,

Laura Parham
CEO
Heritage South Community Credit Union
931-680-1400

Update Monday, March 23

Our lobbies remain closed this week for the safety of our members, employees, and community. If you are unsure how to get help with your specific situation while our lobbies are closed, we created a handy guide that covers a variety of situations. View it here (.pdf).

Update Friday, March 20

This Saturday, all Heritage South drive thrus will be open their regular Saturday hours. Additionally, we are opening our Murfreesboro – College Street drive thru on Saturday from 9:00am till 1:00pm. The lobby of our Murfreesboro – Mercury Blvd location will be closed. For a list of our regular Saturday hours, please click here.

Original Message (Thursday, March 19)

Dear Members:

In a world where uncertainty seems to lie around every corner, sometimes it is very difficult to know what to do. In those times of uncertainty, we must rely on the information presented to us from the most reliable sources as well as our conviction and best judgment. 

In dealing with the COVID-19 pandemic, we are following the advice of medical professionals and the Center for Disease Control (CDC). Due to the layout of our offices and the nature of our business, encouraging staff and members to practice “social distancing” (maintaining approximately 6 feet from others) has proven to be a challenge. While we have seen a decrease in lobby traffic this week, we must make the safety of the members, our staff and our communities our number one priority.

After careful and thoughtful consideration, we have decided to close our lobbies beginning March 20th through March 27th. We will evaluate the situation throughout the week to determine our course of action the following week. We will keep you informed of our decision and relay that to you no later than Friday of next week.

Our drive thrus will remain open during regular business hours. This includes our live teller drive thrus at our Shelbyville, Lewisburg and College Street (Murfreesboro) branches as well as our interactive teller machines at our Mercury Boulevard and Smyrna branches. Our ATMs remain available for your needs. Our call center agents will be answering your phone calls during regular business hours. Our lenders and member service staff will be available by phone and email as well. Our mortgage representatives and other lenders will be able to see you by appointment for anything that cannot be handled by phone or electronically. Additionally, many inquiries and transactions can be handled through our online banking and mobile banking app.

Our commitment to supporting our members, staff and communities through this time is unwavering. Even though we may be serving you from a distance, we will be here to serve and fulfill the credit union philosophy of “people helping people”. 

Sincerely,
Laura Parham
CEO
Heritage South Community Credit Union
931-680-1400